Client

Leading provider of digital communication and entertainment services.


Problem

The organization wanted to manage a high applicant-to-hire ratio more efficiently and hire individuals to deliver exceptional customer service and sales effectiveness.


Solution

Modern Hire created a Virtual Job Tryout that allowed candidates to experience the opportunities and challenges associated with the role of a customer care representative. Candidates were tested in customer service, multitasking, and situational judgment.


Results

Recruiters now spend more time with high-value applicants and achieve a faster time to fill. In a year-over-year comparison, for a similar number of applicants, the talent acquisition team was able to reduce phone screens by over 2,000 and face-to-face interviews by over 800.
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